Returns will not be accepted without a Return Goods Authorization number (RGA#). To obtain the RGA#, please contact our Customer Service Department at 800.390.0804 or techsupport@DeltaTRAK.com with the reason for the return, date of purchase, and invoice number. Each item being returned for credit must be shipped back to DeltaTRAK in the original condition in which it was received, within 20 Days from date of purchase. The RGA number must be clearly marked on all packages and documents.

a)  Items with damaged, missing or defaced labels.
b)  Instruments that were used beyond the design limits of the product.
c)  Instruments exhibiting obvious physical damage.

DeltaTRAK instruments have a limited warranty period of 1 year against defects in materials and workmanship from the date of purchase. Accessory items and sensors have a limited warranty of 3 months. Repair services have a limited warranty period of 3 months against defects in materials and workmanship. DeltaTRAK shall, at its option, either repair or replace hardware products that prove to be defective, if a notice to that effect is received within the warranty period. DeltaTRAK makes no other warranties or representations of any kind whatsoever, expressed or implied, except that of title, and all implied warranties including any warranty of merchantability and fitness for a particular purpose are hereby disclaimed.

The remedies of purchases set forth herein are exclusive and the total liability of DeltaTRAK with respect to this order, whether based on contract, warranty, negligence, indemnification, strict liability or otherwise, shall not exceed the purchase price of the product upon which liability is based. In no event shall DeltaTRAK be liable for consequential, incidental or special damages.

Labor Rates are $35.00 per hour. All non-warranty repairs except Digital Probe Thermometers are subject to a $35.00 per unit evaluation fee. In addition to a diagnostic check the evaluation will include a battery test, and if necessary, a replacement. An analysis report will be provided to the customer should they choose not to repair the unit. If they choose to repair the unit the evaluation fee is waived and the standard labor rates apply.