How Shadow Log Can Help Protect Your Shipment

When transporting a temperature-sensitive load from point A to point B, a shipper often uses a data logger to provide a record of the temperature during transport and to provide proof that no temperature abuse occurred to the shipment. This electronic record is critical for shippers and provides evidence in claims situations to verify if and where any breaks occurred in the cold chain.

Typically, when someone has a claims problem, one of the first questions asked is “What did the data logger show the temperature was during shipment?” For shippers, this information can be critical for them in getting payment for a load that did not arrival at the receiver’s location in perfect condition. In this situation, shippers need strong supporting evidence in order to get paid.

But, what happens if the shipper forgets to start the data logger. Normally no temperature data would be available to support their demand for payment. Indeed, every such instance could lead to a potential claim by the receiver. Fortunately, DeltaTrak has solved this problem.

DeltaTrak’s family of In-Transit Data Loggers feature patented Shadow Log® technology that guarantees temperature data even if the units are never started. Receivers will always have a complete trip history for every load. These reports are used as evidence in claim situations, to verify where breaks occur in the cold chain. Ultimately, Shadow Log® protects you from taking a loss on spoiled product and helps to determine who is responsible.

You might think that forgetting to start the logger is a rare event, but it is not. The latest DeltaTrak hard data shows that 12% of in-transit loggers are never actually started. That’s 12% of the shipments with potential claims.

To learn exactly how Shadow Log can help protect your shipment, your brand, and prevent lost revenue, click here.

June 02 2021
Category: Blog,Other

Author: Corporate Team

The DeltaTrak Corporate Team taps into its years of experience to address some of the broader cold chain industry topics.

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  • DeltaTrak’s Real Time Loggers have been a game changer for our trucking program. Having the ability to monitor temperature while trucks are in transit has given us peace of mind knowing the quality of our product has not been compromised. The alert notifications, light sensors, and GPS tracking are just some of the great features that have allowed us to make pro active decisions that have strengthened the integrity of our product. The FlashTrak Cloud Service is easy to use and is a great tool to compare and analyze data. The FlashTrak App is super convenient as well. We have used other reliable DeltaTrak products for many years and we were excited to see these added to their lineup!

    Michelle Oetjens
    Senior Global Logistics Analyst-BFP
    Ball Horticultural Company

  • When it comes to making sense of data (in the supply chain) we have found a partner in DeltaTrak. The fact that I could recharge the real-time logger and the dual batteries made a lot of sense to me. It was user friendly and easy to use. With the uncertainty and complexity of today's supply chain, having an effective chain of custody system is not only a clever idea, but a requirement for effective handling of perishable goods.

    Henry Helms
    CH Logistics, Cape Town, South Africa

  • It is my pleasure to recommend DeltaTrak to your company. During these times of crisis, we were fortunate to work with DeltaTrak to source top of the line Non-Contact forehead thermometers and PPE supplies at a real market price.

    As a healthcare organization, we are a common target for price gouging and abusive practices from several vendors. With DeltaTrak, we found a partner that understands our needs and who always provide world class customer service.

    Luis Landgrave
    Procurement Manager
    Plum Healthcare Group LLC

  • Dear Fred, I would like express my appreciation for the good business relationship we have had during 2018. The excellent work of Mr. Jorge Hurtado has given me the confidence to continue maintaining our commercial relationship with the DeltaTrak brand.

    Mr. Jorge Hurtado's customer service efforts are outstanding, especially in finding solutions to the challenges that may arise in the commercial process. In my opinion Mr. Hurtado's professionalism is a model for any company, especially when the client is thousands of kilometers away from Modesto, CA. I look forward to strengthening our successful relationship into 2019.

    Valentin Bobadilla
    Valentin Bobadilla Centurion E.I.R.L.

  • We received the blankets yesterday and the quality was/is outstanding. Thank you for getting us a superior product, both our flowers and our customers thank you. :)

    Clint C.
    Aladdin's Floral

  • We have provided our trucks with your recorders for Walmart/Sam's and have not had any issues at all. Great recorders, small in size and easy to activate and place in the truck.

    Diego Calderon
    Delano Farms Company

  • Thank you Juan Solorzano for paying us a business call 4 years ago. The DeltaTrak brand is the majority of our Temp Recorder business. ALL our Walmart/Sam's orders carry the DeltaTrak Temp recorders for the past 4 years without a single problem with any Walmart DC. When you have a load of 18 different orders on a single truck and temp recorders on each order, WOW what a savings your DeltaTrak brand has save us. Yes, Walmart has accepted the DeltaTrak Model with no problems.

    Tony Contreras
    The Giumarra Companies, Reedley Cold Storage

  • This upcoming fall will mark our 4th full season using DeltaTrak recorders. They are competitively priced and the customer service is always exceptional. We have never had a customer issue with one of their units and we don’t expect to. We use a wide range of DeltaTrak products and we have been more than happy with every one of them.

    Bruce Densten
    Little Bear Produce